The customer reports a falsely elevated clinical chemistry magnesium assay result generated for a patient sample tested on an architect c8000 analyzer.On (b)(6) 2014, an initial result of 0.31 mmol/l was generated.The customer has this value flagged as a critically low value and the sample was retested and generated a result of 0.90 mmol/l, which is within the assay package insert normal range of 0.66 to 1.07 mmol/l.The elevated result was verified.On (b)(6) 2014, the sample was retested and generated results of 0.31 and 0.31 mmol/l.This sample was sent to another lab for testing and generated a result of 0.34 mmol/l.This sample was then retested by the customer and generated a result of 0.32 mmol/l.On (b)(6) 2014, a second sample was tested at the other lab and generated a result of 0.49 mmol/l and then tested at the customer lab with a result of 0.46 mmol/l.There is no impact to patient management reported.
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There were no returns made available from the customer for this evaluation.A review of the architect c8000 analyzer logs found the system's r1 probe smartwash for the ammonia assay and the cuvette smartwash for the urine magnesium assay were not programmed into the assay parameters.These smartwashes are designed to prevent carryover of magnesium from other sources and to allow the cleaning of cuvettes to come to completion, thereby preventing the assay reads from dirty cuvettes.The analyzer's logs also documented errors for sample aspiration, reagent aspiration and cuvette wash cycle not completed.A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.The architect system operations manual and the clinical chemistry magnesium assay package insert contain information to address the current customer issue.Based on the available information from the customer site and from the results of this evaluation, there is no evidence to reasonably suggest a product malfunction occurred.The issue was isolated to one patient's samples as no observation of this issue is documented for quality control samples.Catalog# corrected from 07d70-31 to 03p68-21.
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