Service order (b)(4) was dispatched.Tech performed diagnostics and found a bad fsc board.A new fsc board was installed.Tech performed bowl optics and thermocouple calibration.The new board successfully completed system checkout procedure.At the time of the investigation, no trend was detected for complaint category lamp failure alarm or smell.There was no capa initiated for complaint category lamp failure alarm or smell.The product was not returned for further analysis; therefore, it could not be determined if this specific product met specifications.Complaints are monitored through tracking and trending.If a trend is detected, further investigation will be conducted through the capa/continuous improvement process.No further action is required at this time.
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