Five (5) pictures of the product catalog number 780-07 (circuit, neonatal, dual htd limb w/18 in r) were received for analysis.They were visually inspected, it can only be identified as a small red contamination related with the complaint, but it is hard to appreciated the contamination type within the component of the circuit.A dimensional and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.The device history record (dhr) of batch number (b)(4) has been reviewed and no issues or discrepancies were found related to this complaint.No non-conformance reports were originated for the lot in question that can be associated to the complaint reported.The dhr shows that the product was assembled and inspected according to our specifications.This customer complaint can not be confirmed based on the received pictures since it is hard to appreciated the contamination type on the product, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.If defective sample becomes available at a later date this complaint will be re-opened.
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