Manufacturer date: 07/09/2014.Asp investigation summary: the investigation included a review of the batch record review, service history, trending of the product malfunction code and lot number, and system hazard user misuse analysis (shuma).Method - service history, trending and shuma reviewed.¿the batch record review was reviewed and no issues relating the failure mode were noted.The batch met manufacturer specifications at the time of release.¿the service history for the past six months (04/05/2014 to 10/02/2014) did not identify any significant trend.¿the trend for the product malfunction code of skin reaction was assessed from january 2014 through december 2014.The risk is considered "acceptable after being reduced as low as possible." ¿ trending analysis by lot number was reviewed from 07/09/2014 to 10/02/2014.There were no similar incidents within this time frame.¿the shuma indicates the risk is "broadly acceptable." the instructions for use (ifu) of the sterrad® 100nx state: "warning! hydrogen peroxide may be present.Wear chemical resistant latex, pvc (vinyl), or nitrile gloves whenever handling a load after a cycle cancellation or when disposing of a cassette.Hydrogen peroxide liquid may be present on the cassette, the load or in the chamber." testing was not performed as there was no product returned.The most likely assignable cause is that the customer did not follow the product's ifu to wear ppe when handling a used cassette.The severity of the issue was defined as "moderate." the customer was sent a letter advising to review the proper handling of used cassettes.Review of tracking and trending data did not reveal a trend that needed further investigation.
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