Model Number LANTRONIX 16-PORT |
Device Problem
Connection Problem (2900)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 09/24/2014 |
Event Type
malfunction
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Event Description
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The customer stated their hard-wired pt monitors lost connection with acuity central station.The customer's biomed investigated the issue and found that terminal server was locked up.The customer's biomed power cycled the terminal server which restored normal operation.This event resulted in a temporary inability to centrally monitor patients.There was no report of any pt harm as a result of this event.
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Manufacturer Narrative
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Welch allyn tech support remotely accessed the customer's acuity system and confirmed the terminal servier had stopped working.The log files also indicated that "check network" message appeared on the screen indicating a loss of communications.The customer elected not to return the terminal server to welch allyn.The customer decided to monitor their terminal server to see if the issue reoccurs.A terminal servier is an off-the-shelf computer peripheral made by another mfr and sold by welch allyn.
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Search Alerts/Recalls
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