A steris field service technician arrived onsite, inspected the washer and transport system, and identified an active door obstruction alarm on the washer's loading side.The automated transport system was not pushing the rack manifolds completely into the washer's chamber.This caused the door obstruction alarm to activate thus preventing the washer doors from closing.The technician observed the puller/pusher mechanism was not making full contact with the rolling cylinders.The technician re-adjusted the automated transport system, tested the unit and system, and returned both to service according to specification.
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