The autopulse platform was returned to zoll on 11/21/2014 for investigation.Investigation results as follows: visual inspection of the returned platform showed that the load plate cover was torn, two shoulder screws were missing and the top cover wire strands were cut.The physical damages found during visual inspection confirmed the reported complaint that one of the head restraints was broken.However, the visual inspection results are not related to the reported complaint of a user advisory (ua) 7 (discrepancy between load 1 and load 2 too large) fault that did not clear.The damages appear to have been caused by normal wear and tear (autopulse manufactured in 08/2007).A review of the autopulse platform's archive was performed and did not confirm the reported complaint.The archive data shows no sessions to have occurred on the reported event date of (b)(6) 2014.Upon powering on the platform, a ua 7 fault was observed.Functional testing could not be performed due to the ua 7.Furthermore, a load cell characterization test was performed and indicated that load cell module 1 was not functioning properly.It was determined that load cell module 1 was at fault.Based on the investigation, the parts identified for replacement were the top cover, load plate cover, load cell module 1 and both shoulder screws.In summary, the reported complaint of a ua 7 fault was confirmed upon functional testing.The fault was found to be due to the defective load cell module 1.The reported complaint of a broken head restraint was confirmed during visual inspection.The fault was found to be due to normal wear and tear.Upon replacement of all parts, the platform was re-evaluated through functional testing and passed all testing criteria.
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