Additional narrative: a manufacturing evaluation was completed: the extraction screw (356.825) and the blade (456.765) are jammed together.There are heavy marks on both instruments visible, especially at the shaft of the blade.Also we found that the cutting edges are blunt.The manufacturing review, of both devices, shows that the production procedure was according to the specifications and there were no issues that would contribute to this complaint condition.Unfortunately we cannot determine the exact root cause.It is likely that the jamming is a result of an mechanical overload situation during use and the heavy marks at the blade, were caused by a forceps or a similar instrument, therefore it is likely that the device was subjected to an inappropriate use.The relevant dimensions cannot be investigated, because the device can only be disassembled by destruction.Based on the investigation results, we consider this complaint as invalid from a manufacturing standpoint.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|
Device is an instrument and is not implanted/explanted.The device was received, the investigation could not be completed, and no conclusion could be drawn, as product is entering the complaint system.No non-conformance reports were generated during production.Review of the device history record showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|