Customer reported a potential false negative mckesson hcg urine combo test result.Patient is a (b)(6) female, with unknown last menstrual period (lmp).Hcg urine tested on (b)(6) 2014 in the afternoon the mckesson hcg urine combo was negative, urine was clean, clear.Four (4) drops of urine onto the cassette and result was read at 3 minutes.Control line presented.Test line was missing.Background was clean.No serum was tested on his product or by other means.External quality control (qc) on the day was normal.No procedure was done to patient due to negative hcg result.The patient was expecting, therefore she came to office again on (b)(6) 2014 and serum was sent for quantification.The quantification serum test was positive at 303 miu.No additional information was provided.
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Investigation/conclusion: customer's observation was not replicated in-house with retention product.Retention product were tested with hcg 25 miu/ml cutoff urine control and 100 miu/ml hcg positive urine control, all results were positive at read time.No false negatives were obtained.Manufacturing batch record review did not uncover an abnormalities.Root cause could not be determined without patient specimen in-house analysis.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.This issue will be subject to tracking and trending.
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