The customer reported that they received an implausible high result for one patient sample tested for free thyroxine (ft4).The high result did not match the patient's clinical history.On (b)(6) 2013, a sample from the patient had results of 1.05 ng/dl for ft4 (indicated as euthyroid), 2.84 pg/ml for free triiodothyronine (ft3) (indicated as euthyroid), and 5.05 uiu/ml for thyrotropin (tsh) (indicated as hypothyroid).On (b)(6) 2013, a sample from the patient had results of 1.06 ng/dl for ft4 (indicated as euthyroid), 2.66 pg/ml for ft3 (indicated as euthyroid), and 2.68 uiu/ml for tsh (indicated as hypothyroid).On (b)(6) 2014, a sample from the patient had results of >7.77 ng/dl for ft4 (indicated as hyperthyroid), 4.69 pg/ml for ft3 (indicated as hyperthyroid), and 0.77 uiu/ml for tsh (indicated as euthyroid).The ft4 result was reported to the physician, who questioned the result since it did not fit the patient's clinical situation.The patient was not adversely affected as the physician did not take any actions based on the high result.The e411 disk analyzer which was used to generate the high ft4 result, has a serial number of (b)(4).The complained sample was provided for investigation.Investigations have been able to reproduce the high ft4 result seen at the customer site.The sample was investigated for potential streptavidin interference, but no interference to streptavidin was detected in the sample.
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