A customer in (b)(6) reported their thinprep 5000 processor lost a sample slide and produced an error ((b)(4)).This happened only once but the customer was concerned it may happen again so they called hologic for service.The field service engineer confirmed, but was unable to reproduce the error.The field service engineer conducted various testing and processed samples to ensure instrument is operational.Instrument operational.Us: although the instrument produced an error code during this incident, this is a reportable event since the pt needed to be recalled for additional sample collection, which resulted in a delay in pt diagnosis.(b)(6): this is not a reportable event per (b)(6) mandatory problem reporting requirements since there was no reportable malfunction; no serious injury or illness as a result of the device; therefore, no safety related correction action is required.
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