The reported complaint was confirmed.The product surveillance technician (pst) inspected the bpm, a strong odor of something or component got extremely hot and a burn smell was present inside the bpm.Inspection of the bpm's internal single board computer (sbc) printed circuit board assembly (pcba) component u16, shows evidence of extreme heat generation as the top of the integrated circuit (i/c) is discolored.The product was sent to service to be brought to manufacturers specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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