Result: the pet lock was broken.The ruby coil was kinked approximately 0.7 cm, 3.5 cm, 8.0 cm, and 14.0 cm from the proximal end, and 43.0 cm from the distal end.The proximal constraint sphere was still intact with the distal detachment tip (ddt), and the stretch resistant (sr) wire of the coil was fractured.Conclusion: the complaint has been evaluated.The initial complaint indicated the coil was missing from the pusher assembly.Evaluation of the returned device revealed that there were multiple kinks along the length of the ruby coil pusher assembly.This type of damage typically occurs due to improper handling during device preparation or use.Further evaluation revealed that the sr wire was fractured, and the proximal constraint sphere was still intact with the ddt.This damage is also typical of improper handling during preparation or use.If the device was removed from the packaging hoop or manipulated with force at an angle, it is likely that these types of damage would occur.These devices are 100% functionally and visually tested during in-process inspection.The manufacturing records for this lot were reviewed and did not reveal any outstanding discrepancies, design, or quality concerns.
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