Incident meets the reporting criteria of an fda mdr report based on the reporting precedence established for this product family for 'tip separation'; regardless of pt outcome.To date, the device involved in this complaint has not been received at cook (b)(4).With the info provided a document based investigation was carried out.The customer complaint could be confirmed based on customer testimony.As the device has not been received; therefore the cause of this complaint could not be conclusively determined.Prior to distribution, all evo-fc-18-23-10-r devices are subject to visual inspection and functional checks to ensure device integrity.A review of the mfg records for the evo-fc-18-23-10-e device lot number c955892 revealed no discrepancies that could have contributed to this complaint issue.From the info provided, there were no adverse effects to the pt reported as a result of this occurrence.Complaints of this nature will continue to be monitored for emerging trends.
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