Date received: december 19, 2014.Product evaluation: analysis found that when compared to the assembly drawing: the inner shaft was extremely extended and the tip was still intact.There was splaying of the chevrons noticeable without magnification striations, indicating that the bur had been loaded and run.Under magnification, three (3) indentations were found on the outer hub, proximal to the tip and equidistant from one another that coincide with the locking mechanism retention mechanism.In conjunction with the splayed chevrons, this is typical of improper loading in which the bur was not fully seated and becomes jammed.The customer included that they may have pulled on the shaft area to remove the bur, at which point it is likely the spiral wrap was stretched, however it did not completely break, and no fragments were created.Method: actual device evaluated; labeling evaluation; visual inspection.Results: deformation problem.Conclusion: use error caused or contributed to event.
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