Customer reported the hemoglobin test results for the abnormal level ii control were elevated outside of range, and the other two levels of control were within range but shifting toward the upper limit, when using the coulter lh 500 hematology analyzer in their laboratory.The customer reported that this was an on-going issue.The customer also reported differential test results were not generated.A beckman coulter field service engineer was sent to the customer's facility to evaluate the analyzer.The fse identified cloudy build-up inside the white blood cell (wbc) aperture housing and replaced the part.There were no erroneous patient test results associated with this event.There was no death, injury or affect to user or patient treatment.
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Based on root cause, the suspect product was identified to be the reagent(s) used with the instrument.The first product is listed; subsequent products are provided here; it is unknown which lots were in use at the time of the event.Therefore, expiration date and device manufacturing date are also unknown for this event.Brand name: coulter isoton iii diluent; catalog #: 8546733; lot #: 50793f through 50818f; brand name: coulter isoton 4 diluent; catalog #: 8547148; lot #: 18206f; brand name: coulter lh series diluent; catalog #: 8547194; lot #: 510409f through 510657f; (b)(4).The manufacturing site address has been updated to correlate to the product, new information about the root cause was completed on 8/12/2015.Root cause changed the 510k to exempt to correlate to the product.Method, results and conclusion codes changed based on root cause; patient and product codes added, as the fields in the 3500a form have been updated since the initial report.A recall was completed and an important product notice letter was sent to customers on 09/09/2015.The root cause has been identified as lot to lot variation in the sodium sulfate used in the reagent, which resulted in a compromised white blood cell (wbc) bath in this event.In addition, the investigation found that the root cause identified would not cause or contribute.
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