Lot number was not reported; therefore no batch record review was performed.Trends were reviewed for complaint category, smell - direct/indirect.No trend was detected for this complaint category.No capa has been initiated for this complaint category.Service order (b)(4) completed: service engineer cleaned the instrument and ran system checkout.No issues were found during service.No further action required.The assessment is based on information available at the time of the investigation.No product was returned for investigation; therefore, it could not be determined if the product met specification based solely on the information provided by the customer.Complaints are monitored through tracking and trending.If a trend is detected, further action will be taken.(b)(4).
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