The customer contacted the siemens customer care center (ccc).The customer stated that the sample appeared slightly hemolyzed.A siemens customer service engineer (cse) was dispatched to the customer site.After evaluation of the instrument, the cse performed a total service call.The cse checked dispense and aspiration function, verified that the acid and base pumps were working, and checked dark counts.Background tests were run and passed.Quality controls were run to verify that the instrument was operational.The cause of the discordant troponin result on one aliquot from a patient sample is unknown.This instrument is performing according to specifications.No further evaluation of this device is required.
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