Result: the pet lock was intact on the proximal end of the pusher assembly; the pusher assembly was kinked approximately 5.0 and 109.0 cm from the proximal end, and the coil was intact with the pusher assembly.Conclusion: the complaint has been evaluated.The complaint indicated that the doctor lifted the pusher assembly from the rubber grip as per correct handling guidance, and immediately noticed a kink in the pusher just in front of the black detachment marker band.Evaluation of the returned device revealed that the pusher assembly was damaged.This type of damage typically occurs if the product was improperly handled during the removal from the package.If force is applied on the pusher assembly while maneuvering the device, it is likely that damage such as this may occur.These devices are 100% functionally tested and visually inspected during process inspection.The manufacturing records for this lot were reviewed and did not reveal any outstanding discrepancies, design, or quality concerns.
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