Result: the coil and pet lock were intact with the ruby coil pusher assembly.The pusher assembly was kinked approximately 38.0 cm from the proximal end.Conclusion: the complaint has been evaluated.The complaint indicates that the ruby coil pusher assembly was kinked during advancement.Evaluation of the returned product was confirmed.The proximal shaft of the pusher assembly was kinked.This type of damage typically occurs when the product is improperly handled during usage.It is likely that the force used while advancing the pusher assembly at an angle, exceeded the product specification resulting the pusher assembly to kink.These devices are 100% functional tested and inspected for damage during process inspection.The manufacturing records for this lot were reviewed and did not reveal any outstanding discrepancies, design, or quality concerns.
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