Upon completion of the investigation it was noted that we received disposable scalp clips in a sealed plastic pouch, see attached photograph.However, the sterile outer pouch was not returned.Without the sterile outer ouch it is not possible to verify the complaint of "sterile pouch of the device had already been opened".It is not possible to determine if the pouch was open in the clinical setting or if it was sent to the customer open.During manufacturing/packaging processes the packaging/product condition is examined prior to releasing the product in inventory.Therefore, it is unlikely that the package would have been released to inventory and shipped to the customer in the open condition.No root cause could be determined.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is closed.
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