Results: eval of the returned bed confirmed that the teeth on the right side panel were missing.Further eval revealed the following: the bottom stop and slider are missing on the head side leg, slider body open on the right side are missing on the right side panel; quarter inch tear on the left side netting; and a delaminated mattress envelope.All the issues listed were repaired and returned back to the customer for use.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.(b)(4).
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