The customer reported that images acquired during a pt procedure exhibited artifacts.At this time, there is limited info available as to the type of artifact.There is no report of harm to a pt, operator, or bystander.
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(b)(4).On (b)(6) 2014, the customers at (b)(6) contacted the philips help desk and reported artifacts on the images from their mx 4000 system.There have been no reports of any misinterpretation or rescan; there has been no harm to a patient, operator or bystander due to this issue.The quality assurance analyst was contacted to obtain more information.The qa analyst contacted the customer, who did not provide any information about the type of artifact exhibited on the system.They also stated that no philips field service engineer (fse) was dispatched to the site and that they resolved the issue themselves.The customer also stated that there is no further recurrences of the artifacts at the site.However, the customer did not provide information about the fix for the issue and said that they would like to cancel the case entered in this complaint.Several attempts were made to the customer to obtain more information about the artifacts and the resolution, but no response was obtained from the customer.Since no information could be obtained from the site about the type of artifacts and the correction performed at the site by the customer to resolve the issue, a risk assessment or root cause could not be made.The customer stated that there is no further recurrences of the artifacts and that they would like to cancel this case.
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