There were no returns made available from the customer site for this evaluation.Information from the customer site found that the original samples were not centrifuged per tube manufacturer's guidelines as directed by the architect clinical chemistry magnesium assay package insert.The customer had centrifuged the tubes at 2900 rpm for six minutes.The tube manufacturer's instructions state to centrifuge at a maximum of 1300 rpm for 10 minutes (swing bucket) or 15 minutes (fixed angle).A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.The clinical chemistry magnesium assay package insert and the architect system operations manual both contain information to address the current customer issue.Based on the available information from the customer site and from the results of this evaluation, there is no evidence to reasonably suggest a product malfunction occurred.The issue was sample specific and addressed through standard troubleshooting procedures.(b)(4).
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