The user facility did not submit a user facility report to the mfr.Codes were derived based on the info documented by a carefusion technical support specialist in response to a phone conversation with a user facility rep.(b)(4).The carefusion tech support specialist in conjunction with the user facility's biomed determined that the most likely cause of the reported event was a faulty thumbwheel switch received as a part of the 8,000 hour preventive maintenance (pm) kit for the device.The user facility was shipped a replacement thumbwheel switch to repair the device and return it to service.Carefusion issued a return goods authorization (rga) number to the user facility for the return of the alleged faulty thumbwheel switch for eval.As of december 29 2014 the alleged faulty thumbwheel switch has not been received.Should the alleged faulty thumbwheel switch be received and evaluated, a follow up medwatch report will be submitted.
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