Physician called on behalf of patient alleging discrepant high inratio value.On (b)(6) 2014, patient self tester inratio 3.6.Patient awoke on (b)(6) 2014 with heart attack like symptoms, went to emergency department and was admitted to hospital, lab inr result was 1.2.Patient diagnosed with blood clot in left atrium that moved to coronary artery - clot removed by suction (embolectomy).Three days between initial inratio reading and hospital lab inr.In reviewing techniques, patient self tester admitted applying in wrong mode, touching strip on (b)(6) 2014.On (b)(6) 2014, inratio 2.1; on (b)(6) 2014, inratio 2.9.Again, improper techniques were addressed, patient self tester not waiting for green light and touching strip.Patient's therapeutic range 2.5 - 4.0.Additional hospitalization and patient information was requested but not provided or available.
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Investigation/conclusion update: although user issues and technique issues were identified in the complaint, a root cause could not determined from the information provided by the customer.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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