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Model Number 100071 |
Device Problem
High Test Results (2457)
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Patient Problems
Transient Ischemic Attack (2109); Weakness (2145); Ambulation Difficulties (2544)
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Event Date 12/12/2014 |
Event Type
Injury
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Event Description
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Patient self tester's wife called with following details: patient's therapeutic range 2-3.On (b)(6) 2014, patient self tester inratio 3.1.On (b)(6) 2014, patient admitted to hospital due to stroke hospital lab inr 1.5.Patient's speech was slurred, unable to walk, general weakness on right side of his body.Patient released from hospital on (b)(6) 2014 to rehab center.Patient in rehab center from (b)(6) 2014.Patient released from rehab on (b)(6) 2014.On (b)(6) 2015, per patient's wife, he is currently doing well.Patient's speech has returned to normal, but his balance is off a little.The only medication patient received while in the hospital was one aspirin.Although additional information was requested, no additional information available.
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Manufacturer Narrative
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Investigation pending.
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Manufacturer Narrative
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Investigation/conclusion: the meter associated with the complaint was returned for investigation, however the strips were not returned.Since the strips were not returned for investigation and retain strips for lot# 350587 were not available, lot# 350588 was used for internal investigation purposes to evaluate the performance of the brick lot.Lot# 350588 is identical except for the outer packaging and labeling as lot# 350587.The complaint was not confirmed during in-house investigation.Investigation of the returned meter using retain strips did not uncover any deficiencies.The meter and strips continue to meet specification and no product deficiencies were observed.The manufacturing records for lot 350587 and 350588 were reviewed.The lots met specifications and no non-conformances were documented.Improper user issues were identified in the complaint.These cannot be ruled out as a possible root cause for the unexpected results.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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Manufacturer Narrative
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Investigation/conclusion update: the meter associated with the complaint was returned for investigation, however the strips were not returned.Since the strips were not returned for investigation and retain strips for lot# 350587 were not available, lot# 350588 was used for internal investigation purposes to evaluate the performance of the brick lot.Lot# 350588 is identical except for the outer packaging and labeling as lot# 350587.Upon further investigation, the customer's complaint for discrepant high was confirmed during in-house investigation.Retain strip testing with lot number 350588 on the returned meter failed accuracy criteria.Further investigation into this issue will be pursued under capa-(b)(4).The manufacturing records for lot 350587 and 350588 were reviewed.The lots met specifications and no non-conformances were documented.Improper techniques and user issues were identified in the complaint.These cannot be ruled out as a possible root cause for the unexpected results.Capa-(b)(4) was opened to investigate this issue.
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Search Alerts/Recalls
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