Client states that she has been using the device for some time now and the springs became worn out from repeated use.She contacted bayer.The representative asked her the color of the lancet holder.She stated that she asked why they needed to know but the agent did not answer.She said, she later contacted the insulin pump manufacturer, and the agent also stated he did not know why the color was requested.She then called bayer again and was told that they were replacing the lancet holders that were blue and grey with white holders because the white was an upgrade.Client stated that two replacements have been sent and both are still blue.So she called bayer and they stated that they did not know which colors they grabbed off the shelf and dispatched.Client says she is still in possession of the two blue holders.Client says she is upset because they are still dispatching the wrong blue and grey, not looking at the lot numbers, expiration dates or the sterilization dates.She stated that bayer should have discarded all of the blue and grey holders to avoid resending them as replacements.She states that, "bayer does not care and should be more aware that we depend on them to manage the disease.".
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