End user reported that she has fallen many times through no fault of her (b)(4) rollator.She stated that she fell in (b)(6) 2014, skinned her left knee and her (b)(4) rollator was scratched up, one wheel off the ground and the seat moved back and forth.This event was no fault of the rollator.End user has an issue with her back and needs surgery, not sure when she will be getting back surgery.End user advised she continued to use the rollator.She will now contact a dealer for a new unit.No alleged medical intervention.
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