Patient demographics (age at time of event, date of birth, gender, weight) were requested, but not provided.No further patient information was provided at the time of this report or made available in response to follow-up communication.No additional adverse consequences have been reported from this event.This device is used for treatment.The device was received and an evaluation was conducted.The complaint was confirmed.Device history record review revealed nothing relevant to this event.Complaint evaluation revealed the handle mechanism of the device does not work properly causing the cutter blade to not travel full distance.This complaint is still under investigation.At the current time the cause of the event cannot be determined.If additional relevant information is obtained from the investigation, a follow-up report will be submitted.
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