(b)(4).A visual inspection of the product involved in the complaint could not be conducted since the product was not received at our facility and no pictures received for eval.A dimensional and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.Records reviewed showed that there were no issues related to functional issues on the molded component involved in this complaint (b)(4) (snap-on flowmeter adaptor) batch #1-2314741, 5-2214741, 5-2214742, 6-2214741, 6-2214742, 7-2214741 and 7-2214742 during the manufacture of the material.The dhr (device history record) of product code 003-40 with batch number 468147 shows that the assembly is manufactured with component mp-0321.No corrective action can be established at this moment since the device sample or pictures of it are not available for eval.Customer complaint cannot be confirmed based only on the info provided, to perform a proper investigation and determine the source of defect reported it is necessary to evaluate the sample involved on this complaint.An attempt to duplicate the failure mode was made but at time there is no inventory of the involved product code available at the facility and it is not being manufactured at the time.If device sample becomes available at a later date, this complaint will be re-opened.
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