A steris field service technician arrived onsite, inspected the v-pro max sterilizer, and was unable to identify any issue with the sterilizer.The technician performed a leak test and ran a non lumen cycle.The cycle ran successfully; never alarming or showing any signs of improper sterilization.The technician confirmed the unit to be operating according to specification.Steris performed retain testing on the lot number subject of the reported event and was unable to duplicate the reported issue.The technician noted that storage conditions for the bis were at 68°f, below the acceptable range indicated by steris.The instructions for use for the verify v24 self-contained biological indicator states, "prior to use, verify v24 self-contained biological indicators should be stored at 70-77°f (21-25°c), 40 - 60 % relative humidity (rh) away from direct light." the customer informed the technician that the user facility had not always completely dried their instruments before use.Page 10 of the v-pro max operator manual states, "failure to thoroughly clean, rinse and dry articles to be sterilized could result in an ineffective sterilization cycle.".
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