A customer reported that pupil detection worked correctly during testing but not on human eye.According to the reporter, the event was a centering issue and pupil detection issue.Eyetracking was reported to move from one day to the next only on human eye.The customer reported that several technical interventions were managed for the laser with a change of system board etc.Between (b)(6) 2014 and no visible reason was found.The laser was put in quarantine on (b)(6) 2015.This is one of three med device reports being filed for this facility.This report is for the pupil detection issues.
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