Investigation results for the returned platform as follows: visual inspection was performed and the following parts were found to have been damaged: the top cover and battery lock.The reported complaint of the top cover's head restraint wires being damaged was confirmed based on the damages observed on the top cover.From the condition of the returned platform, the damages appear to have been due to wear and tear.The platform was tested with a large resuscitation test fixture for 15 minutes, with no faults observed.The reported complaint of the platform not performing compressions could not be duplicated.The platform performed as intended during functional evaluation.A review of the platform's archive data was performed and found no user advisory codes on the reported event date of (b)(6) 2015.Based on the investigation, the parts identified for replacement were the top cover and the battery lock.In summary, the reported complaint of the top cover's head restraint wires being damaged was confirmed based on visual inspection and attributed to wear and tear.The reported complaint of the platform not performing compressions could not be duplicated.The platform performed as intended during functional evaluation.Review of the platform's archive data found no user advisories on the reported event date.Following service, including replacement of the damaged top cover and battery lock, the device passed all testing criteria.
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