Investigation results for the returned platform as follows: visual inspection was performed and the load plate cover was found to be damaged.After powering on the device for initial functional testing, the platform displayed a constant user advisory (ua) 45 (not at "home" position after power-on/ restart).Evaluation of the platform identified that this was caused by the encoder shaft being one revolution off from the "home" position target upon power on of the device.The reported complaint of difficulty in rotating the encoder shaft was also observed during internal inspection of the platform, thus confirming the reported complaint.Further inspection found that the difficulty in rotating the encoder shaft was due to burrs in the clutch plate on the hex cut out as well as on the surface of the clutch rotor.Both sides of the clutch plate were de-burred and the encoder shaft was set back to its "home" position in order to remedy the complaint.Following this service, the encoder assembly shaft was found to spin freely with no friction.The platform was then functionally tested with no further user advisories observed.The platform's archive was reviewed and multiple ua 45 codes were seen to have occurred on the reported event date of (b)(6) 2015.The cause of the ua 45 codes was previously identified as the encoder shaft being one revolution off from the "home" position.Based on the investigation, the part identified for replacement was the damaged load plate cover.In summary, the reported complaint of difficulty rotating the encoder shaft was confirmed during functional testing and attributed to burrs in the clutch plate on the hex cut out as well as on the surface of the clutch rotor.After de-burring the clutch plate, this issue was resolved.The platform displaying ua 45, as confirmed by zoll (b)(4) on the initial report, was also verified upon functional testing and platform archive review.The ua 45 codes were attributed to the previously identified observation of the encoder shaft being one revolution out of its "home" position.Following service, including de-burring of the clutch plate and resetting the encoder shaft back to its "home" position, the device passed all testing criteria.
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