The autopulse platform (s/n (b)(4)) was returned to the manufacturer for analysis.Visual inspection of the returned platform shows that one shoulder screw and the battery clip were missing, the top cover's wire strands were damaged and both top and front covers were cracked.The physical damages found during visual inspection confirmed the reported complaint.The damages appear to have been caused by normal wear and tear (autopulse manufactured in 7/2007).A review of the autopulse archive was performed and the archive data shows that no sessions occurred on the reported event date of (b)(6) 2015.However, the archive does show that a user advisory 7 (discrepancy between load 1 and load 2 too large) message occurred on (b)(6) 2015.Initial functional testing could not be performed due to the platform displaying a user advisory 45 (not at "home" position after power-on/restart) message upon power up.The ua45 fault was a result of the encoder shaft being one revolution off from its intended home position.The shaft was rotated back to the home position to remedy the ua45 fault.After power cycling the platform again, a user advisory 7 (discrepancy between load 1 and load 2 too large) message was displayed.Load cell characterization was performed and the data and graph showed that load cell module 1 was over reporting and causing a ua 7 to be displayed.Following replacement of the load cell, the platform was power cycled again and functionally tested, with no further ua codes or warnings being displayed.Based on the investigation, the parts identified for replacement were the top, front and bottom covers, battery clip and load cell module 1.In summary, the reported complaint of the platform missing the load plate screws and the platform having a crack in the housing was confirmed during visual inspection.The fault was found to be due to normal wear and tear.The reported complaint that the platform displayed a user advisory 7 fault was confirmed through review of the archive and during functional testing.The fault was found to be due to a defective load cell.Load cell module 1 was replaced to remedy the reported ua7 fault.Unrelated to the reported complaint, a ua45 fault was initially displayed during powering on the platform, prior to performing functional testing.The ua45 was attributed to the encoder shaft being out of its home position.The shaft was rotated back to the home position to remedy the ua45 fault.Upon replacement of all parts, the platform was re-evaluated through functional testing and the platform passed all testing criteria.
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