Customer reports via phone that during an ercp procedure, the system fluoro failed.Staff moved the patient to another room, where the procedure was completed without incident.Customer did not provide any further patient of procedural information, other than to say the patient is fine.No reported injury.
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Customer initially called service reporting a site key issue.A field service engineer (fse) went on site, logged into the system as an administrator and re-entered the site key registration number.System operated normally when tested per service checklist (b)(4) and was returned to customer for use.When we called customer for additional info, we were told when starting an ercp procedure, the system fluoro failed.Staff moved the patient to another room, where the procedure was completed without incident.Quality assurance checked with tech support regarding the two reported issues and was told that even though these seem like different issues, if the system doesn't have the site key it won't work; thus, fluoro would not work.
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