(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received yet at our facility.Customer complaint cannot be confirmed, based only on the information provided, to perform a correct investigation and determine the source of the defect reported it is necessary to evaluate the sample involved in this complaint.An attempt to duplicate the failure mode was made, but at the time there is no inventory of the involved product code available at the facility and it is not being manufactured at the time; however, regarding other customer complaints from this same issue, a capa fail #(b)(4) was opened.If device sample becomes available at a later date, this complaint will be re-opened.
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