Customer reports via phone that during a urology cystoscopy, for stent placement the system would not fluoro.Physician completed the procedure using endoscopy.Customer provided no further procedural or patient details, other than to say patient is fine.No reported injury.
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Field service engineer (fse), based on what was described as the problems, had a new fluoro footswitch and an atp console board shipped to site.Fse arrived on site, investigated the generator interface malfunction issue, but was not able to duplicate the alarm message (the atp console board was not needed).Fse replaced the fluoro footswitch tested for correct operation and verified system operation according to service checklist (b)(4).Unit passed checkout procedures and was returned to the customer for service.
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