A site nurse reported having difficulties saving 3d objects to a universal serial bus (usb) or a cd from stealthviz.In trouble-shooting, a medtronic representative walked through the proper usb mounting process and confirmed usb contents could be seen.Attempt to save to that location was unsuccessful, returned error message: could not write 3d object data file, also displayed an error code.After a system re-boot enable the nurse to write to the usb and to the cd, however, software did not respond as expected with a message confirming transfer complete.When re-launching cranial software, the software would not recognize usb but did recognize cd and images transferred successfully.The medtronic representative walked the nurse through merge and they were able to successfully navigate with tracts.Issue resolved with no delay in the procedure.The surgeon completed the procedure with the use of the navigation system.There was no impact on patient outcome.
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The site declined to provide patient information, referencing canadian privacy laws.On 02/04/2015, a medtronic representative performed a navigation system check-out, all areas passed.System performed as intended.On 02/04/2015, following-up at the site, a medtronic representative reported being able to write the stealthviz 3d object to a usb, however, no message was received to confirm the software transfer was successful.Using another computer, the transfer was confirmed.On 02/11/2015, software investigation was completed.This issue was found related to a software issue and was documented in a medtronic software anomaly tracking database.
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