Evaluation: method - medical review.Results - visual inspection of the returned product found one haptic torn and the lens was returned dry.The lens was rehydrated and both the length and width were remeasured and determined to be within design specifications.Medical review - there is not enough information to determine the cause of the event.Potential contributing factors: overfilled ac, not enough pupil dilation, to long lens, ect.Conclusions - based on the complaint history, work order search, medical review and the evaluation of the returned product, we were unable to determine a specific root cause of the event.(b)(4).
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