It was initially reported that the head restraints of the autopulse platform were damaged.No patient involvement was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the autopulse platform displayed a user advisory (ua) 7 (discrepancy between load 1 and load 2 too large) message upon power up.Although the customer did not report this, ua 7 is considered a reportable malfunction.
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The autopulse platform in complaint was returned to zoll on 01/28/2015 for investigation.Investigation results as follows: visual inspection of the returned platform was performed and the initial reported complaint of damaged head restraints was confirmed.It was found that the head restraints were damaged.In addition the front and bottom covers were observed to be cracked.When the platform was powered on during functional testing, it displayed a user advisory (ua) 7 (discrepancy between load 1 and load 2 too large).Load cell characterization was performed and found load cell module 2 to be under reporting, causing the observed ua 7 advisory code.Following replacement of load cell module 2, the device passed functional test requirements.The platform's archive data was reviewed.There were no ua codes observed on the initial reported event date of (b)(6) 2015, whereby customer reported that the head restraints of the autopulse platform were damaged.The cause of the ua 7 code was previously identified as load cell 2 under reporting.The top cover was replaced to remedy the customer's reported complaint of the head restraints being damaged.All other damage noted during the visual inspection was remedied and load cell 2 was replaced to remedy the ua7 exhibited during initial functional testing.In summary, the initial reported complaint of the head restraint wires being damaged was confirmed through visual inspection.The root cause was determined to have been caused by user handling.Unrelated to the initial reported complaint, ua 7 was observed during power on of the platform.The ua 7 fault was attributed to load cell module 2 under-reporting.Following service, including replacement of the damaged parts, the device passed all testing criteria.
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