The autopulse platform (s/n (b)(4)) was returned to the manufacturer for evaluation.Visual inspection was performed and the customer's reported complaint of the lifeband falling out of the platform channel die cast assembly was confirmed.Visual inspection of the autopulse platform indicated that the channel in which the lifeband connects onto the autopulse platform was the cause of the issue.Further investigation into the issue identified that there was unintended variability at the upper end of the "channel".Unrelated to the reported complaint, the bottom cover was also found to be damaged.From the condition of the unit, this damage appeared to have been caused by normal wear and tear.During evaluation, a test lifeband was found to not be locking and clipping onto the roller belt as intended.The lifeband was falling out of the channel, thus confirming the reported complaint.Following replacement of the die cast channel, the autopulse platform was functionally evaluated using a test mannequin and the results indicated that the loose lifeband issue was resolved and the autopulse platform passed all testing criteria.A review of the platform archive was performed and multiple user advisory (ua) 18 (max take-up revolutions exceeded) messages were observed on the reported event date.Based on the archive data, the cause for the ua 18 codes is that no load was detected on the platform's load plate.Based on the investigation, the parts identified for replacement were the channel die cast assembly and bottom cover.In summary, the reported complaint was confirmed during visual inspection and is attributed to the platform channel die cast assembly.Further investigation into the issue identified that there was unintended variability at the upper end of the "channel.Following service, including replacement of the die cast channel and bottom cover, the device passed all testing criteria.
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