"caller alleged discrepant results compared with the lab.Results as follows:" date: (b)(6) 2015, inratio: 3.2, lab: 6.55; (b)(6) 2015 1.3, 2.55; (b)(6) 2015, 1.4, 2.66.Exact date unknown; exact date unknown but about 5 days after the first one in (b)(6).Patient self tester's therapeutic range: 2.5-3.5.Patient's coumadin was held after the first test comparison in (b)(6).No other information was available.
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The customer reported a discrepant low inratio inr results during testing.It is indicated that product is not returning for evaluation.Therefore, an investigation of the complaint to determine root cause cannot be completed.Since the product associated with the complaint was not returned, a review of in-house testing data was performed.Retain strip testing results met both accuracy and repeatability criteria.The product performed as expected and no product deficiencies were observed.A review of the manufacturing records for the lot did not uncover any relevant non-conformances.Lot meets release specification.A root cause could not be determined from the information provided by the customer.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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