A field service engineer serviced the device in question at the endodontist's office.The engineer discovered that a component of the fluid bottle (female) connector was broken, which interrupted fluid delivery into the system.The engineer simulated the failure by running three treatment cycles of the system to completion.The cycles verified the user's description of the event.The female connector with "new from stock" parts and subsequently ran multiple cycles to ensure the appropriate volume of fluid was being delivered to the system.After the components were replaced, a system test was conducted and resulted in the system performing within specification.This service activity is consistent with sonendo's preventive maintenance plan for the system fluid bottles.
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