MAUDE Adverse Event Report: MEDELA, INC. BP ADVANCED PERSONAL DOUBLE

Model Number 57065/9207010

Device Problems Crack (1135); Device Operates Differently Than Expected (2913)

Patient Problem No Known Impact Or Consequence To Patient (2692)

Event Date 03/11/2015

Event Type  malfunction  

Event Description

On (b)(6) 2015, the customer reported to a medela customer service representative that the transformer housing for her pump in style advanced personal double breast pump was cracked in half.The customer was able to identify the inner electrical wiring of the housing which is a safety risk.

Manufacturer Narrative

The customer was sent a replacement transformer.The product involved in the complaint was not returned for evaluation/investigation at this time.Attempts to retrieve the damaged product are ongoing.Therefore, no conclusions can be made as to the cause of the event.This issue with the damaged transformer housing for the pump in style device was addressed in investigation (b)(4).The investigation found that the transformers are being damaged during shipment from the manufacturer to medela.This damage is causing the plastic housing to fail prematurely when subjected to normal use and foreseeable misuse.The packaging used by the manufacturer to ship the transformers to medela is not robust enough to handle all of the potential shipping, handling, and abuse conditions that could arise from logistics of the consolidation process.As a result of the investigation, the shipping and consolidation process has been modified to reduce the handling and potential for double stacking of the skids.The shipping packaging strength has also been increased to further protect the transformers during shipping.

• Brand Name: BP ADVANCED PERSONAL DOUBLE
• Manufacturer (Section D): MEDELA, INC.; mchenry IL
• Manufacturer Contact: don alexander ; 1101 corporate dr.; mchenry, IL 60050 ; 8004358316
• MDR Report Key: 4620151
• MDR Text Key: 19986839
• Report Number: 1419937-2015-00088
• Device Sequence Number: 1
• Product Code: HGX
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K031614
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: Consumer
• Reporter Occupation: Not Applicable
• Type of Report: Initial
• Report Date: 03/16/2015

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Lay User/Patient
• Device Model Number: 57065/9207010
• Device Catalogue Number: 57065/9207010
• Device Lot Number: REVM/1712
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: No
• Distributor Facility Aware Date: 03/11/2015
• Initial Date Manufacturer Received: 03/11/2015
• Initial Date FDA Received: 03/19/2015
• Was Device Evaluated by Manufacturer?: Device Not Returned to Manufacturer
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Unknown
• Patient Sequence Number: 1