(b)(4).Unnecessary dose of magnesium delivered via iv.Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, a review of labeling and an instrument log review.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.Review of logs from the customer's system found the first calibration attempt on (b)(6) 2015 failed with error - calibrators out of order.The suspect patient samples were then tested, followed by controls that were too low.Recalibration failed with error - insufficient cal replicates.The assay was recalibrated without error and controls were run which appeared to be acceptable as the results are similar to results prior to this issue.Based on all available information and abbott diagnostics' complaint investigation, the assay performed as intended and no product deficiency was identified.
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