The product was returned and the failure mode was confirmed.The cutter was visually inspected for damages, and the shaft at the proximal end has broken off.The proximal plastic hub appears to be melted.Also, the cutting window has evidence of interference.The inner shaft is stuck and cannot be removed.Unable to perform a functional inspection due to the condition of the cutter.The probable root causes for the broken shaft could be lateral pressure was used causing the proximal end to break, or the tip of the burr was stuck causing the shaver to break the proximal end.The probable root causes for the melted hub could be friction due to excessive force.The product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.
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