Field service engineer (fse) returned a call from a customer reporting they were unable to get x-ray exposure, fluoro or digital.Fse reported that the customer rebooted the infimed computer, table and generator.During this reboot the infimed computer powered up with a blue frozen screen.Fse had customer press and hold the power button on the infimed computer and reboot it, the infimed powered up normal.Customer opened a patient file and tested x-rays with no other problems; but wanted a fse visit to check system.Customer then called service again next day and said they believed the problem to be due to operator error as the table was used yesterday all day and again today with no problems, and customer wanted service to close the service ticket.
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