The device was returned to the factory for eval.The outer box showed a stained area along the bottom of the carton.The cardboard was warped in the area.The tubing set packaging showed foreign material/dirt on the tyvek closet to the bottom of the box in the same are as the carton damage.The rest of the device packaging was undamaged.Based on the condition of the device as returned, we are able to confirm the reported complaint for "water damage/shipping." the device eval is in progress.A supplemental will be forwarded when more info becomes available.A lot history record review was completed for the reported product lot number.There was no nonconformance recorded in the lot history.There are no other similar complaints reported against this batch.(b)(4).
|